Return and Refund Policy

Customer Satisfaction is our first priority. 

Please read our return and refund policy below:

Return/Exchange Policy:

We strive to ensure your satisfaction with every purchase. If you receive a damaged, tampered, or incorrect item, we'll exchange it for you. Please send us an unboxing video within 24 hours of receiving your parcel to  officialarzyoh@gmail.com  or  contact@arzyoh.com, along with your order number, email, name, phone number, and/or Instagram ID.

Exchange Process:

Once we receive your complaint and unboxing video, we'll assess it within 48 working hours. 

- If approved, we'll provide a digital shipping label. 

- Please pack the item securely, as received, and ship it back to us. 

- We'll dispatch the new item after reviewing the returned package.

Exchange Due to Size Issue:

For size-related exchanges, such as rings and bangles, the customer is responsible for shipping charges. 

- Contact us to initiate the exchange process, self-ship the item, and share tracking details. 

- Once received, we'll discuss shipping charges for sending the correct size.

Refund Process:

Refunds are rare but issued as a coupon code valid for one year. 

We don't accept returns or exchanges due to change of mind. 

Refunds aren't available for earrings or nose pieces due to hygiene.

Cancellation Policy:

You can cancel your order within 24 hours of placing it. We honor cancellations if your order hasn't been dispatched.

Thank you for choosing Arzyoh. Your satisfaction matters to us.